Common connection symptoms

• Printer not showing in the device list or appears as “Offline”.
• Wi-Fi printer connected but not printing or showing unstable status.
• USB printer not detected even after reconnecting the cable.
• Frequent print failures after a system or router restart.

Fixing connection issues — USB (wired)

1. Disconnect and reconnect the USB cable firmly at both ends.
2. Try a different USB port on your computer (avoid front or low-power ports).
3. Restart both the computer and printer after reconnecting the cable.
4. On Windows, open Settings → Bluetooth & Devices → Printers & Scanners and click Add device if your printer isn’t listed.
5. On macOS, open System Settings → Printers & Scanners and add your printer manually.

If the printer installs but doesn’t print, check for the latest built-in driver or restart the print spooler service.

Fixing connection issues — Wi-Fi printers

Step 1: Confirm the same network

• Ensure the printer and computer/phone are connected to the same Wi-Fi network (SSID).
• Check the printer’s display or network report for the current connected network name.
• If they’re on different frequency bands (e.g., 2.4 GHz vs 5 GHz), try connecting both to the same one.

Step 2: Re-establish Wi-Fi setup

1. On the printer panel, open Network → Wi-Fi Setup and reconnect by selecting your SSID.
2. Enter the Wi-Fi password carefully (case-sensitive).
3. Wait until the printer confirms a successful connection or displays an IP address.

Step 3: Verify IP and ping test (optional)

• Note the IP address shown on the printer’s network report.
• From a computer on the same network, open Command Prompt and type: ping [printer IP] to confirm network visibility.

Driver and detection troubleshooting

• Update your system drivers through official channels (Windows Update or manufacturer site).
• Remove older duplicate printer entries if more than one appears in the list.
• Run your system’s built-in printer troubleshooter to auto-detect configuration issues.
• Reinstall the printer driver if communication errors persist after multiple restarts.

Avoid downloading drivers from unknown sources. Only use official manufacturer support pages for safety.

Router and network-level checks

• Restart your Wi-Fi router and wait about one minute before turning the printer back on.
• Check your router settings to ensure “AP Isolation” or “Guest Network” features are disabled (they can block printer visibility).
• If you recently changed your Wi-Fi password or router, reconnect the printer using updated credentials.

Preventing future connection issues

• Keep your printer and computer on the same stable network — avoid frequent router name changes.
• Restart devices monthly to refresh connections.
• Ensure firmware is updated only from trusted manufacturer pages.
• Store your Wi-Fi credentials securely and avoid public or shared networks for printing.

Need personalized assistance?

Still having trouble with printer connectivity? Contact our team for written, device-specific guidance. Share your printer model, operating system, and connection type (USB or Wi-Fi) for accurate steps.