Refund & Cancellation Policy — Printezo Ltd
Last updated:
1. Overview
Printezo Ltd provides written and digital guidance services for printer and device configuration. Our deliverables typically include tailored documentation, step-by-step checklists and email-based support. Because these are digital, custom materials, refunds and cancellations are subject to the terms below.
2. When refunds may be considered
Refunds may be considered in limited situations, for example:
- The ordered guidance has not yet been delivered.
- A duplicate payment was made for the same service.
- A technical error occurred during submission or payment that prevented delivery.
Once customised documentation or guidance is prepared and dispatched to you, the service is generally considered delivered and non-refundable because it involves bespoke intellectual work.
3. Non-refundable items
- Completed guides, checklists or documentation already sent to the customer.
- Customized digital materials created from device details or configurations supplied by the user.
- Cases where a customer changes their mind after delivery.
We invest time and expertise preparing accurate, device-specific materials; once delivered, these items cannot reasonably be returned.
4. Cancellation before delivery
If you wish to cancel before we deliver the guidance, contact us immediately. If work has not yet started, we will typically issue a full refund. If preparation has already begun, we may offer a partial refund based on the amount of work completed.
5. How to request a refund or cancellation
To request cancellation or a refund, email our support team with the order reference or details:
- info@printezo.org
- Phone
- +1-442-200-6013
- Business hours
- Monday – Saturday, 9:00 AM – 9:00 PM EST (U.S. Time)
Please include your name, email used for purchase, and any transaction/reference ID. We aim to review refund requests promptly (see timing below).
6. Refund timing
If a refund is approved, we will refund via the original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear in your account after we process it.
7. Dispute handling
We encourage customers to contact us first so we can address concerns directly. If you raise a formal dispute with your payment provider, please also notify us so we can investigate. We will respond to refund or dispute enquiries within 5–7 business days where possible.
8. Limitations and exceptions
In exceptional cases (fraud, clear technical failure, duplicated billing), we may offer alternative remedies such as a full refund, partial refund or credit toward future services at our discretion. All decisions will be made after review of the facts and evidence.
9. Contact and company details
- Company
- Printezo Ltd
- Address
- 86–90 Paul Street, London, EC2A 4NE, United Kingdom
- info@printezo.org
- Phone (U.S.)
- +1-442-200-6013
Include your original request or order reference when contacting us for faster handling.
10. Changes to this policy
We may update this Refund & Cancellation Policy from time to time. The effective date shown below indicates the current version. Continued use of our services after changes indicates acceptance of the revised policy.
Effective date: